This Privacy Policy explains how Rubbish Clearance Bromley collects, uses, stores and protects personal data. It applies to all existing and prospective customers, as well as individuals who contact or interact with Rubbish Clearance Bromley within our service area. We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Rubbish Clearance Bromley provides waste removal and related services to customers in the Bromley area and surrounding locations. For the purposes of data protection law, Rubbish Clearance Bromley is the data controller for the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed.
We only collect personal data that is relevant to providing our services, managing our relationship with you and meeting our legal obligations. The personal data we may collect includes:
Identification and contact details, such as your name, address, email address and telephone number.
Service information, such as property access details, photographs related to waste removal where required for quotations, booking information, dates and times of collections, and details of the services you request.
Account and payment details, such as payment method, partial payment card details processed through our payment provider, payment confirmations, invoices, transaction history and billing address.
Communication data, such as emails, messages, telephone call notes, service feedback and complaints.
Technical data, such as IP address, browser type, device type and basic usage information collected when you visit our website. This may include cookies or similar technologies that are strictly necessary for the functioning and security of the website.
We collect personal data directly from you when you contact us by phone, email or through any online form, when you request a quote, make a booking, enter into a contract for services, or communicate with us for any reason.
We may also receive personal data from third parties who are authorised to act on your behalf, such as letting agents, landlords, property managers or other contractors, where they arrange our services for you.
Technical and usage data may be collected automatically when you access our website through your browser or device.
We will only process your personal data where we have a valid lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract: We process your personal data to provide a quote, perform our contract with you, manage bookings, carry out collections, issue invoices and handle payments.
Legal obligation: We process certain data to comply with legal and regulatory requirements, including waste transfer and duty of care obligations, tax and accounting rules, and record-keeping duties.
Legitimate interests: We may process your data for our legitimate business interests, provided these are not overridden by your rights and freedoms. This includes managing our business operations, improving our services, preventing fraud, ensuring site and system security and handling routine customer service interactions.
Consent: In limited cases, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details below or using any opt-out method provided.
We use your personal data for the following purposes:
To provide our rubbish clearance, waste removal and related services, including arranging visits, issuing quotes and completing collections.
To manage our customer relationship with you, including handling enquiries, responding to requests, confirming bookings, providing service updates and dealing with complaints.
To process payments, issue invoices, manage accounts, maintain accurate financial records and perform credit control where appropriate.
To comply with legal and regulatory obligations, including waste management regulations, health and safety requirements, tax and accounting laws and any duties to law enforcement or regulatory bodies.
To protect our business, staff, customers and property, which may include preventing and detecting fraud, misuse or unlawful activity.
To improve our services, operations and customer experience by reviewing feedback, analysing service usage, and enhancing our systems and processes.
To send you information about our services or promotions where we are permitted to do so by law, and only where you have not opted out of such communications.
We do not sell your personal data. However, we may share your data with trusted third parties where necessary for the purposes set out in this Privacy Policy. These third parties act either as data processors on our behalf or as separate controllers.
We may share data with payment service providers who process card and other electronic payments securely on our behalf. They only receive data required to complete the transaction and are not permitted to use it for other purposes.
We may use IT service providers, website hosting providers, email and communications platforms, and storage or backup providers. These organisations may process your data solely to provide services to us and must implement appropriate security measures.
Professional advisers, such as accountants, legal advisers or insurers, may have access to certain data where necessary for advice, compliance, dispute resolution or claims handling.
In some circumstances, we may be required to share information with regulators, law enforcement or other public authorities where we are legally obliged to do so or where it is necessary to protect our rights, our staff or our customers.
Where any of our service providers or systems are located outside the United Kingdom, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. This may include the use of approved standard contractual clauses or reliance on an adequacy decision by the UK government.
We keep your personal data only for as long as is necessary for the purposes for which it was collected, including to meet any legal, accounting or reporting obligations.
Customer service and contract information, including contact details, booking records and invoices, is typically retained for up to seven years from the end of our relationship, to satisfy tax, accounting and regulatory requirements.
Routine communication data and enquiry records may be held for a shorter period where no ongoing relationship is formed, usually no longer than three years.
Technical and website usage data is retained for a period that allows us to maintain and protect our systems and to analyse performance, after which it is anonymised or deleted.
When personal data is no longer required, we will securely delete or anonymise it so that you can no longer be identified.
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and legal exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data we hold.
Request erasure of your personal data where there is no good reason for us to continue processing it, for example where we no longer need it for the original purpose and we are not required to keep it for legal reasons.
Object to the processing of your personal data where we rely on legitimate interests and you feel your rights override our interests, or where we use your data for direct marketing.
Request restriction of processing in certain situations, such as while we check the accuracy of your data or consider an objection you have raised.
Request the transfer of your personal data to you or another organisation in a structured, commonly used and machine-readable format where this is technically feasible and where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we rely on your consent to process your data. This will not affect the lawfulness of any processing carried out before consent was withdrawn.
If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy, you can contact Rubbish Clearance Bromley using the contact details published on our website or the details provided on your invoices or service correspondence. We may need to verify your identity before responding to your request in order to protect your privacy.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are unhappy with how we handle your personal data. We would, however, appreciate the chance to address your concerns before you contact the regulator, so please contact us first where possible.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to staff and service providers who need it to perform their duties, using secure systems and adopting appropriate policies, training and procedures.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or the way we process personal data. Any updates will be published under the Privacy Policy section associated with Rubbish Clearance Bromley. We encourage you to review this page periodically to stay informed about how we handle your information.
Read how Rubbish Clearance Bromley collects, uses, stores and protects your personal data in compliance with UK GDPR, including your rights and contact details.
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