These Terms and Conditions set out the basis on which Rubbish Clearance Bromley provides rubbish removal, waste collection and related services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service means any rubbish clearance, waste collection, loading, transportation, disposal, recycling, labour, or related services provided by Rubbish Clearance Bromley.
1.2 Customer means any individual, business, landlord, tenant, managing agent, or organisation requesting or benefiting from the Service.
1.3 Waste means any items, materials, rubbish, junk, debris, furniture, appliances, garden waste, construction waste or other discard that the Customer asks us to remove, excluding any items we specifically refuse to take.
1.4 Booking means a request for Service made by the Customer and accepted by us, whether made by telephone, email, online form or other communication method.
1.5 Quotation means our price estimate for the Service, based on the information provided by the Customer and our assessment of the Waste.
2.1 Rubbish Clearance Bromley provides waste collection and rubbish removal services, including loading Waste into our vehicles, transporting it to authorised facilities and arranging disposal or recycling in accordance with applicable waste regulations.
2.2 We reserve the right to refuse to remove any item that we reasonably believe to be hazardous, illegal to carry, inadequately described, or beyond the scope of our licensing or insurance.
2.3 The Service does not include specialist cleaning, disconnection of fixed utilities, demolition works, or removal of fixtures, unless expressly agreed in writing.
3.1 Bookings can be made by telephone or through our online or email enquiries. The Customer must provide accurate information about the type, quantity and location of Waste, as well as access arrangements and any parking restrictions.
3.2 Any time or date for attendance given at the time of booking is an estimate only and not a guaranteed appointment time. We will use reasonable efforts to attend within the agreed arrival window but accept no liability for delays caused by traffic, weather, breakdowns or other circumstances beyond our reasonable control.
3.3 We may request photographs or further details of the Waste prior to confirming a booking, in order to provide a more accurate quotation and ensure the Service can be carried out safely and lawfully.
3.4 A booking is only confirmed when we have accepted the Customer's request for Service and provided a confirmation by telephone, email, text message or verbal agreement at the time of attendance.
4.1 Our quotations are usually based on estimated volume, weight, type of Waste, ease of access and the labour involved. All quotations are given in good faith but are subject to alteration if the actual Waste or working conditions differ from those described at the time of booking.
4.2 Where the volume or nature of the Waste is greater than described, or access is more difficult than indicated, we reserve the right to revise the quotation before commencing the Service. The Customer will be informed of any revised charge and may accept or decline the Service at that point.
4.3 Unless specifically stated, quoted prices do not include the removal of items classified as hazardous or specialist waste, such as asbestos, clinical waste, chemicals, paint, solvents, gas bottles, or refrigerators containing certain gases that require specialist handling.
4.4 All prices are inclusive or exclusive of VAT according to the status we communicate at the time of quotation. If applicable, VAT will be charged at the prevailing rate on the date of invoicing.
5.1 The Customer must ensure that adequate access is available to the property and to the Waste at the agreed time. This includes making sure pathways, stairwells and entrances are safe and free from obstruction.
5.2 The Customer is responsible for arranging any parking permits, visitor passes or authorisations required for our vehicles to park near the collection point. Any parking charges or penalty charges incurred as a result of inadequate arrangements may be added to the final invoice.
5.3 If we are unable to carry out the Service due to lack of access, unsafe conditions, or parking restrictions that the Customer has not disclosed, we may charge a call-out or cancellation fee to cover our costs.
6.1 The Customer must ensure that the Waste to be removed is clearly identified and separated from items that are to be retained. Our operatives will not be liable for any items removed in error where it was not clear that they were to be kept.
6.2 The Customer must notify us in advance if any Waste contains sharp, heavy, fragile or hazardous components that could pose a risk to our operatives or third parties.
6.3 The Customer confirms that they have the authority of the property owner, landlord or relevant party to authorise the removal of Waste from the premises. The Customer will be liable for any claims arising from lack of such authority.
7.1 Payment is due in full on completion of the Service, unless alternative arrangements have been agreed in advance in writing. We may accept payment by cash, card or bank transfer, depending on availability at the time of Service.
7.2 For business clients and account holders, invoices are payable within the agreed payment terms stated on the invoice. Failure to pay within the agreed period may result in interest and late payment charges in accordance with applicable legislation.
7.3 We reserve the right to request a deposit or full payment in advance for certain bookings, including but not limited to large clearances, commercial collections or out-of-hours work.
7.4 If payment is not made when due, we reserve the right to suspend further services and to take appropriate steps to recover the outstanding amounts, including any reasonable costs of collection.
8.1 The Customer may cancel or amend a booking by giving us reasonable notice by telephone or email. For standard bookings, we request at least 24 hours notice prior to the agreed arrival time.
8.2 If the Customer cancels with less than 24 hours notice, or fails to be present at the agreed time where presence is required for access, we may charge a cancellation or call-out fee to cover our costs.
8.3 We reserve the right to cancel or reschedule a booking at any time where necessary due to operational reasons, vehicle breakdown, staff availability, extreme weather or circumstances beyond our control. In such cases we will seek to offer an alternative appointment, but we will not be liable for any consequential loss or inconvenience.
9.1 Rubbish Clearance Bromley operates in compliance with relevant UK waste management legislation and the duty of care regulations. Waste collected by us will be transported only to authorised facilities for disposal, treatment or recycling.
9.2 On request, and where applicable, we may provide evidence that the Waste has been transferred to a licensed facility. However, we are not obliged to provide individual waste transfer notes to domestic customers unless specifically agreed.
9.3 The Customer must not request us to remove any waste that is prohibited under UK law, including but not limited to controlled drugs, firearms, ammunition, explosive materials, biological or medical waste and certain categories of hazardous or radioactive substances.
9.4 If we discover that Waste includes materials that are prohibited, misdescribed or significantly more hazardous than declared, we may refuse removal of those items, adjust the price accordingly or terminate the Service. Any additional costs incurred in handling such Waste may be charged to the Customer.
10.1 We will exercise reasonable care and skill in carrying out the Service. However, the Customer accepts that minor scuffs or marks may be unavoidable when removing bulky items from tight spaces, stairwells or confined areas. We will not be liable for such minor cosmetic damage.
10.2 Our liability for any direct loss or damage arising from our negligence or breach of contract shall be limited to the value of the Service provided on the day of the incident, or the amount recovered under our relevant insurance policy, whichever is greater.
10.3 We will not be liable for any indirect, consequential or economic losses, including loss of profit, loss of business, or loss of enjoyment, arising out of or in connection with the Service.
10.4 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.
11.1 Any complaint regarding the Service or any alleged damage must be notified to us as soon as reasonably possible, and in any event within 48 hours of completion of the Service.
11.2 The Customer must allow us a reasonable opportunity to inspect any alleged damage or area of concern before repair or remedial work is carried out by any third party. Failure to do so may limit or invalidate any claim against us.
11.3 We will investigate all complaints in good faith and, where appropriate, propose a resolution which may include a repair, compensation or partial refund, subject always to the limitations of liability in these Terms and Conditions.
12.1 The Customer is responsible for removing any items of value, personal documents, data-bearing devices or sensitive materials from the Waste before collection. We accept no liability for any such items disposed of as Waste.
12.2 We will treat the Customer's property and any information obtained in the course of providing the Service with appropriate confidentiality and will not disclose information to third parties except as necessary to provide the Service, comply with legal obligations or pursue lawful recovery of unpaid debts.
13.1 We will not be deemed in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances or causes beyond our reasonable control.
13.2 In such circumstances, we will be entitled to a reasonable extension of time to perform our obligations or may cancel the relevant Service without liability, subject to refunding any amounts paid in advance for Services not provided.
14.1 We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated and will apply to bookings made thereafter.
14.2 The version of the Terms and Conditions in force at the time of the Customer's booking will govern that particular Service, unless a variation has been expressly agreed in writing between the parties.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.
16.2 If any invalid, unlawful or unenforceable provision would be valid, lawful and enforceable if some part of it were deleted or modified, the provision shall apply with the minimum modification necessary to make it valid, lawful and enforceable.
17.1 These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between Rubbish Clearance Bromley and the Customer in relation to the Service and supersede any previous understanding or agreement, whether written or oral.
17.2 The Customer acknowledges that they have not relied on any statement, promise or representation made or given on behalf of Rubbish Clearance Bromley that is not set out in these Terms and Conditions or in any written quotation or confirmation.
Read the full service terms and conditions for Rubbish Clearance Bromley, including booking process, payments, cancellations, liability, and compliance with UK waste regulations.
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